POLICIES

OVERVIEW

This website is operated by GANESH ENTERPRISES. Throughout the site, the terms “we”, “us” and “our” refer to GANESH ENTERPRISES. GANESH ENTERPRISES offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read this Privacy Policy carefully before accessing or using our website. By accessing or using any part of the site, you agree to the Privacy Policy. If you do not agree to the Privacy Policy, then you may not access the website or use any services.

You can review the most current version of the Privacy Policy at any time on this page. We reserve the right to update, change or replace any part of the Privacy Policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at expofilesindia@gmail.com or mailing us at: GANESH ENTERPRISES, SR. 8/10, OPP. ABHINAV PHARMACY COLLEGE, NARHEGAON, PUNE 411041

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT

We use online payment gateways for processing payments. We and our online payment gateways do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase- related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 – COOKIES

We use cookies to maintain the session of our user. It is not used to personally identify you on other websites.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at expofilesindia@gmail.com or by mail at: GANESH ENTERPRISES, SR. 8/10, OPP. ABHINAV PHARMACY COLLEGE, NARHEGAON, PUNE 411041

SHIPPING POLICY

The goods will be shipped as per transport/ logistics/ courier/ cargo facility available in your area. Parcels will be reviewed, checked and make sure if its viable to send through any mode and dispatched accordingly. Any natural calamity which is not in our control might affect the transit time for the delivery of goods. We shall constantly check and followup with transporters but we also expect same cooperation from our buyer for faster delivery of goods.

REFUND POLICY

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When the product is inspected at our center/ warehouse after it has been received by you, the product shall be checked for the following conditions:

Name/ image/ brand/ serial number/ article number/ bar code of the product should be matched and MRP tag should be undetached and clearly visible.
All in-the-box accessories, freebies and combos (if any) of the product should be present. No part of the product should be missing.
The product should be unused without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
The product should be undamaged and without any scratches, dents, tears or holes.
Product’s original packaging/ box should be undamaged.
Product should be in saleable condition

We may refuse to accept the return if any of the above conditions are not met. To complete your return, we require a receipt or proof of purchase; along with a valid reason of return of the product. Once your return is received and inspected, we will inform you about the acceptability of your return or rejection of your return.

Please do not send your purchase back to the manufacturer.

Non Returnable Goods

Goods sold which do not meet the condition of returnability as listed above.
Any product which is used or has any visible sign of usage by the customer.
Perishable products
Custom printed products
Goods with limited validity like newspaper, magazines, course books, festival printing material (like Laxmi Diaries, Festival Stationery & craft material)
Any product that is intimate to use or sanitary goods, hazardous material or flammable liquid or gasses, health and personal care items.
Gift cards
Downloadable software products
Goods which are purchased in flash sale, limited validity sale or offered to sale with specific promo or incentive, cannot be returned back.
Goods which were sold in liquidation sale.

Exchanges

If the return is accepted, we will replace items on a case to case basis, as per the specific product or brand’s policy. Only in case the replacement item is not available, discontinued for sale or the cost of sending replacement is disproportionately high, we may consider issuing a refund against the return.

Refunds

After the acceptance of return, and if the return is not eligible for Exchange, the refund process shall start. The refund amount shall be computed after adjusting the discounts, promotions, value of free gift sent if any, referral points, etc.

The refund amount shall be given as the account credit in the customer’s account; which can be used towards future purchases.

The refund amount shall be credited to the customers account, within 4 weeks of the return received, and inspected with satisfaction, and getting answers of any queries raised about the return from the customer.

Shipping cost

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. On a case to case basis, we might waive off the return shipping cost; however the decision of the same solely lies with GANESH ENTERRISES management. If you receive a refund, the cost of return shipping will be deducted from your refund.

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